38 ph Privacy Policy

When you register an account on 38 ph, we collect personal information that is necessary to create and manage your account securely. This includes your full name, date of birth, email address, mobile number, and a government-issued identification number as required for age and identity verification under Philippine regulations. We also collect your preferred payment method details — such as your GCash or Maya account reference — solely for the purpose of processing deposits and withdrawals in Philippine pesos. When you use the platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not collect sensitive personal information such as biometric data, health records, or political affiliations. All data collection is limited to what is genuinely necessary to operate the platform and comply with applicable Philippine laws.

The personal data we collect is used exclusively to operate, maintain, and improve the 38 ph platform for players across the Philippines. Your account information is used to verify your identity, process transactions, and provide access to sports betting, slot games, bingo, and the VIP loyalty programme. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — we do not send unsolicited marketing messages without your explicit consent. Technical and usage data is analysed in aggregate to understand how players interact with the platform, which helps us prioritise improvements and fix issues faster. We may use your information to comply with legal obligations, including reporting requirements imposed by Philippine regulatory authorities. Your data is never used to make automated decisions that produce legal or similarly significant effects without human review. If you have questions about how your data is being used, you can contact our support team at any time.

38 ph does not sell, rent, or trade your personal data to any third party for commercial purposes — this is a firm commitment we make to every player on our platform. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary and under strict confidentiality agreements. These partners are required to handle your data in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose beyond the specific service they provide. We may also disclose your information to government authorities, regulators, or law enforcement agencies when required to do so by law or in response to a valid legal process. In the event that 38 ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where legally required. We do not share your data with advertisers or analytics companies that operate outside our direct control. All third-party relationships are reviewed regularly to ensure ongoing compliance with our privacy standards.

Your personal data is stored on secure servers with access restricted to authorised personnel only, and all data in transit is protected using industry-standard encryption protocols. We apply technical and organisational security measures that are proportionate to the sensitivity of the data we hold, including regular security audits and vulnerability assessments. Passwords and authentication credentials are stored in hashed form and are never accessible in plain text by any member of our team. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal and regulatory obligations. Once the retention period has expired and there is no legal basis to continue holding your data, it is securely deleted or anonymised. If you would like more information about our specific retention periods, please contact our support team.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections if any of that information is inaccurate or incomplete. You may also request the deletion of your personal data where there is no longer a lawful basis for us to retain it, subject to any overriding legal or regulatory obligations. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your account details and a clear description of your request; we will respond within the timeframe required by applicable law. We are committed to handling all data subject requests promptly, transparently, and with respect for your privacy.

38 ph uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions on your mobile or desktop device. We use strictly necessary cookies that are essential for the platform to operate, as well as functional cookies that improve your experience by remembering settings such as your preferred language and display options. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external marketing networks. You can manage your cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies may affect your ability to log in or use certain features of the platform. Session data collected through cookies is handled in accordance with the same data protection standards that apply to all other personal information we hold. We review our cookie usage periodically to ensure it remains limited to what is necessary and proportionate. For a full list of the cookies we use and their purposes, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Continued use of the 38 ph platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure. Previous versions of this policy are available on request. For any questions about this Privacy Policy or your data rights, please visit our FAQ page or reach out to our support team directly.